Voice of the Customer Results: What to expect from your VOC program
Enterprise feedback management systems vary widely. Learn what a basic Voice of the Customer program should provide.
Outsourcing Inspiration: How Customer Feedback Creates Meaning at Work
Learn how companies can use customer feedback to boost Employee Engagement, Customer Engagement, and profits.
CXPA: Online Resources for Customer Experience Professionals
Check out the CXPA, or Customer Experience Professionals Association. This is the insider's place to find information on the...
See You at Forrester’s Customer Experience Forum 2011
Voice of the Customer solutions provider PeopleMetrics will attend the Forrester Customer Experience Forum in New York City from...
Conversational Marketing: How Voice of the Customer Systems Can Help
Voice of the Customer (VOC) solutions can help companies join the conversations their customers are already having online. Learn...
Common Characteristics of Brand Ambassadors
Voice of Customer programs should include employee engagement tools. By finding engaged Brand Ambassadors, you can boost overall...
Taking Action on Customer Feedback
Does your Voice of the Customer program include tools to help you take action on customer feedback? Learn what to look for in...
Average vs. Great: Why the Quality of Customer Service Matters
Enterprise feedback management companies emphasize the importance of providing excellent customer service. But what does that...
3 Common Assumptions that Endanger Your Company
Do you have a customer engagement process or a feedback management system in place? Learn common assumptions and how you can avoid...