PeopleMetrics

It's important to follow up with customers after customer satisfaction surveys to increase customer engagement and close loops.

A look at what makes Ritz-Carlton the masters of customer engagement.

Tips for selecting a good customer experience consultant to handle your customer feedback.

After you get over the initial sting, negative blog posts can serve as a good tool for customer feedback and customer retention.

Word-of-mouth referrals are a powerful attractant for new customers. Here's how to encourage it through customer engagement.

The emotional connection that employees have to companies positively affects customer engagement.

In consumer research, low response rates can throw off an entire research project. Boost customer feedback response rates using...

Here's a little piece about enterprise feedback management as they gain popularity.

Consider using customer feedback to inform your recognition of employees and boost employee engagement.

Customer Experience (CX) Blog