PeopleMetrics

Analyzing Twitter as a customer engagement tool, and the potential for social media feedback management.

Let's examine the importance of authentic employee engagement on customer engagement.

Measuring customer engagement and employee engagement can help you build a customer-centric culture at your company.

Let's take a look at why telecommunication companies are struggling with customer service satisfaction.

Testimonials can play a big part in customer engagement by showing how customers feel about your company.

It's important to follow up with customers after customer satisfaction surveys to increase customer engagement and close loops.

A look at what makes Ritz-Carlton the masters of customer engagement.

Tips for selecting a good customer experience consultant to handle your customer feedback.

After you get over the initial sting, negative blog posts can serve as a good tool for customer feedback and customer retention.

Customer Experience (CX) Blog