Posts about employee-satisfaction-surveys

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PeopleMetrics | Oct 14, 2015

What Ants Can Show You About Employee Engagement & Customer Centricity

The other day, I was reading the Internet (as I'm wont to do). So speeding into autumn, full tilt toward the winter—it happened that I found an interesting ...

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Voice of the Prospect, Employee Satisfaction Surveys, Voice of the Employee, Customer-Centric Culture, Customer Centricity, Employee Experience, Connecting CX and EX
PeopleMetrics | Sep 1, 2015

Amazon's Workplace Woes, and Leading Customer-Centric Cultures

In case you missed it, The New York Times recently published a tell-all exposé about Amazon’s corporate culture. The short of it: Amazon is a competitive, ...

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Customer Service Satisfaction, Employee Satisfaction Surveys, Customer Experience Strategy, Voice of the Employee, Customer-Centric Culture, Customer Centricity, Employee Experience, Connecting CX and EX
PeopleMetrics | Aug 4, 2014

Lessons You Can Learn About Customer Experience (For Free) From Your Employees

It’s that time of year again! We have the winners of the PeopleMetrics Brand Ambassador Awards. Out of thousands, here are the top three individuals, and one ...

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Customer Experience, Customer Feedback Management, Employee Satisfaction Surveys, Customer Feedback, Voice of the Customer, Voice of the Employee, Employee Experience, Connecting CX and EX
PeopleMetrics | Oct 24, 2013

Are You Listening in the Right Places and Getting Employee Feedback?

Gathering and acting on customer feedback is foundational to customer-centric culture, and many companies today are beginning to execute on these tactics to ...

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Enterprise Feedback Management, Employee Satisfaction Surveys, Customer Experience Strategy, Voice of the Employee, Employee Experience, Connecting CX and EX
PeopleMetrics | Sep 19, 2013

Health Insurance Providers and Customer Experience in a New Age

The world of health insurance is on the cusp of a revolution. While many are still surviving, even thriving, on old models of doing business, the best are ...

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Customer Experience, Employee Satisfaction Surveys, Customer Experience Strategy, Voice of the Customer, Voice of the Employee, Customer Experience Management Solutions, Employee Experience, Connecting CX and EX
PeopleMetrics | Sep 24, 2012

Customer Experience Transformation Lesson: Involve the Backstage

According to Pine and Gilmore, “Work is Theatre and Every Business a Stage” and to manage customer experiences we must manage the full production.

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Customer Feedback Management, Employee Satisfaction Surveys, Customer Feedback, Customer-Centric Culture, Employee Experience, Connecting CX and EX
PeopleMetrics | Jun 12, 2012

Why Does Customer Engagement Matter?

In our Most Engaged Customers study we found that retailers who increased Customer Engagement by at least five points exhibited 56% cumulative share price ...

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Customer Experience, Customer Engagement, Employee Satisfaction Surveys, Customer Experience Strategy
PeopleMetrics | Feb 27, 2012

Seven Practices of a Customer-Centric Organization: Caring Enough to Ask

Customer-centricity is increasingly being viewed by leaders as a strategic priority. Based on employee feedback from the PeopleMetrics 2011 Employee Engagement ...

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Customer Experience, Customer Feedback Management, Employee Satisfaction Surveys, Customer Experience Strategy, Voice of the Customer, Customer-Centric Culture, Connecting CX and EX
PeopleMetrics | Aug 3, 2011

Outsourcing Inspiration: How Customer Feedback Creates Meaning at Work

Ever since James Heskitt’s seminal work published in the Harvard Business Review in 1994 entitled "Putting the Service-Profit-Chain to Work," people have ...

Reading time: 6 min
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Customer Engagement, Employee Satisfaction Surveys, Customer Feedback, Customer-Centric Culture, Employee Experience, Connecting CX and EX