Lesson #33 Revisited: Don’t Let VoC Become Complaint Management—Celebrate the Positive Too!
VoC shouldn’t just be about fixing problems—it should celebrate successes too! Learn how recognition alerts can transform your...
Lesson #32 Revisited: Want to Fix Root Causes? Ask Your People. (AI Can’t Replace Them)
Root cause analysis is key to scaling your VoC program—but solving customer issues requires more than just data. Learn how...
Lesson #31 Revisited: Root Cause Analysis (RCA) Is a Must—AI Helps a Bit, But the Pain and the Payoff Are Still Yours
Unlock the full ROI of your VoC program with Root Cause Analysis (RCA). While AI can help surface patterns, real impact comes from...
Lesson #30 Revisited: Closing the Loop on Alerts—Has AI Changed This?
AI enhances VoC programs by improving alert prioritization and routing, but the core principle of closing the loop—timely,...
Lesson #29 Revisited: Social Reviews Are Still Your Most Important Surveys—Because They’re Public!
Social reviews can make or break your brand reputation, making them more important than ever. AI helps analyze trends and flag...
Lesson #28 Revisited: To Incentivize or Not to Incentivize—Has AI Changed This?
AI enhances incentive strategies in VoC surveys but doesn’t change human psychology—people still respond to meaningful rewards....
Lesson #27 Revisited: Why the First Question Matters (And AI has NOT Impacted This)
AI is revolutionizing VoC, but some of the best practicing remain unchanged. Putting the first survey question in your email...
Lesson #26 Revisited: The Hidden Cost of Cheap, Generic Surveys—And How AI Could Change That
A poorly designed survey sends the wrong message about your brand. Customers expect a seamless, branded experience—even when...
Lesson #25: Customer Sample Lists Are the Most Challenging Part of Any VoC Program—And AI Could Help (Eventually)
VoC surveys are only as good as the customer sample lists behind them. Learn how AI could streamline data extraction, cleansing,...