#CXSecrets: CX Leaders Shouldn't Focus on Managing Feedback Systems
PeopleMetrics Founder & CEO Sean McDade explains why CX leaders need to focus solely on improving the customer experience, and...
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PeopleMetrics Founder & CEO Sean McDade explains why CX leaders need to focus solely on improving the customer experience, and...
By including customer and employee feedback in the acquisition due diligence process, astute investors can gain an intimate...
PeopleMetrics Founder & CEO Sean McDade explains why not measuring customer experience is as crazy as not having a finance...
How B2B SaaS companies can start leveraging regular NPS reporting & end-user feedback in five simple steps to guide development,...
PeopleMetrics Founder & CEO Sean McDade explains the importance of aligning Customer Experience (CX) with Marketing, and the risk...
The implications of making changes to what used to be an easy, frictionless customer experience.
PeopleMetrics Founder & CEO Sean McDade explains the importance of thinking like a high-end hospitality organization - even if...
Sean McDade introduces CX Secrets, a video series featuring exclusive bonus materials from his book, Listen or Die!
Higher education institutions can leverage existing data systems & forward-thinking audit services to prepare for NIST 800-171...