Lesson #5 Revisited: You’ve Got to Know and Use NPS—Even in the Age of AI
Explore the enduring importance of Net Promoter Score (NPS) in the AI era. See how AI adds depth to NPS insights while human...
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Explore the enduring importance of Net Promoter Score (NPS) in the AI era. See how AI adds depth to NPS insights while human...
January 22, 2025
Explore how large language models (LLMs) are transforming Voice of the Customer (VoC) programs with advanced insights, dynamic...
January 20, 2025
Discover how AI is reshaping VoC platforms to unify feedback and drive insights, while human expertise remains vital for true...
January 16, 2025
Explore how AI is revolutionizing CX measurement with real-time insights, sentiment analysis, and predictive feedback, while...
January 14, 2025
Discover how AI is reshaping customer-centricity in 2025. Learn why listening, acting, and maintaining the human connection remain...
January 13, 2025
Explore how AI transforms the 40 customer listening principles from 'Listen or Die.' Learn which CX fundamentals remain unchanged,...
January 10, 2025
Explore how AI is transforming market research, from a founder who witnessed the internet revolution in 2001. Learn how...
January 07, 2025
Learn the 5 advantages of using Custom Research Panels - the highly curated, custom sample panels consisting of customers and/or...
Customer experience research ensures your CX program stays up-to-date with your customers’ needs. Learn how to start a customer...