Lesson #30 Revisited: Closing the Loop on Alerts—Has AI Changed This?
AI enhances VoC programs by improving alert prioritization and routing, but the core principle of closing the loop—timely,...
Lesson #29 Revisited: Social Reviews Are Still Your Most Important Surveys—Because They’re Public!
Social reviews can make or break your brand reputation, making them more important than ever. AI helps analyze trends and flag...
Lesson #28 Revisited: To Incentivize or Not to Incentivize—Has AI Changed This?
AI enhances incentive strategies in VoC surveys but doesn’t change human psychology—people still respond to meaningful rewards....
Lesson #27 Revisited: Why the First Question Matters (And AI has NOT Impacted This)
AI is revolutionizing VoC, but some of the best practicing remain unchanged. Putting the first survey question in your email...
Lesson #26 Revisited: The Hidden Cost of Cheap, Generic Surveys—And How AI Could Change That
A poorly designed survey sends the wrong message about your brand. Customers expect a seamless, branded experience—even when...
Lesson #25: Customer Sample Lists Are the Most Challenging Part of Any VoC Program—And AI Could Help (Eventually)
VoC surveys are only as good as the customer sample lists behind them. Learn how AI could streamline data extraction, cleansing,...
Lesson #24 Revisited: Shorter Surveys are Usually Better- But If It's Too Short, It Could Come Back To Bite You
Short surveys improve response rates but may lack the depth needed for actionable insights. AI can enhance follow-ups, but a...
Lesson #23 Revisited: Survey Health is Everything—AI Enhances the Process, But Human Oversight Remains Critical
Ensure your VoC program’s success with AI-driven survey health optimization. Improve response rates, reduce abandonment, and...
Lesson #22 Revisited: Start Small with Transactional VoC—You’ll Thank Me Later
Launching a transactional VoC program? Start with a pilot. Learn how AI-driven insights and human expertise can refine surveys,...