Lesson #37 Revisited: A Mobile App Helps Increase Usage—But Not in the Way You Might Think
Mobile remains essential in VoC—less for deep analysis, more for fast action. Learn why simplicity, responsiveness, and smart...
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Mobile remains essential in VoC—less for deep analysis, more for fast action. Learn why simplicity, responsiveness, and smart...
April 06, 2025
CRM + VoC integration is smarter than ever with AI—but adoption still hinges on access and simplicity. Learn how embedding...
April 04, 2025
Tying compensation to VoC metrics still works—even in the age of AI. Bonuses, recognition, and incentives drive real engagement....
April 02, 2025
AI has changed many aspects of VoC, but internal adoption remains a human challenge. Learn how to drive frontline engagement,...
March 30, 2025
VoC shouldn’t just be about fixing problems—it should celebrate successes too! Learn how recognition alerts can transform your...
March 27, 2025
Root cause analysis is key to scaling your VoC program—but solving customer issues requires more than just data. Learn how...
March 26, 2025
Unlock the full ROI of your VoC program with Root Cause Analysis (RCA). While AI can help surface patterns, real impact comes from...
March 24, 2025
AI enhances VoC programs by improving alert prioritization and routing, but the core principle of closing the loop—timely,...
March 20, 2025
Social reviews can make or break your brand reputation, making them more important than ever. AI helps analyze trends and flag...
March 18, 2025