Lesson #30 Revisited: Closing the Loop on Alerts—Has AI Changed This?
AI enhances VoC programs by improving alert prioritization and routing, but the core principle of closing the loop—timely,...
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AI enhances VoC programs by improving alert prioritization and routing, but the core principle of closing the loop—timely,...
March 20, 2025
Social reviews can make or break your brand reputation, making them more important than ever. AI helps analyze trends and flag...
March 18, 2025
AI enhances incentive strategies in VoC surveys but doesn’t change human psychology—people still respond to meaningful rewards....
March 14, 2025
AI is revolutionizing VoC, but some of the best practicing remain unchanged. Putting the first survey question in your email...
March 13, 2025
A poorly designed survey sends the wrong message about your brand. Customers expect a seamless, branded experience—even when...
March 11, 2025
VoC surveys are only as good as the customer sample lists behind them. Learn how AI could streamline data extraction, cleansing,...
March 07, 2025
Short surveys improve response rates but may lack the depth needed for actionable insights. AI can enhance follow-ups, but a...
March 06, 2025
Ensure your VoC program’s success with AI-driven survey health optimization. Improve response rates, reduce abandonment, and...
March 04, 2025
Launching a transactional VoC program? Start with a pilot. Learn how AI-driven insights and human expertise can refine surveys,...
February 27, 2025