A Bonus Lesson from Listen or Die
Listen or Die author Sean McDade, PhD reveals a new bonus lesson from Listen or Die on the 1 year anniversary of its launch.
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Listen or Die author Sean McDade, PhD reveals a new bonus lesson from Listen or Die on the 1 year anniversary of its launch.
Listen or Die author Sean McDade, PhD explains the benefits of Voice of the Customer (VoC), and explains how it differs from...
Listen or Die author Sean McDade, PhD explains the differences between Voice of the Customer (VoC) and Market Research; and some...
Listen or Die author Sean McDade, PhD explains the difference between customer experience (CX) and customer service (CS).
Listen or Die author Sean McDade, PhD explains different ways to measure recent customer experiences, and stresses the importance...
Listen or Die author Sean McDade, PhD reviews the basic principles of Net Promoter Score (NPS) and explains why, despite its...
Listen or Die author Sean McDade, PhD explains the differences between structured and unstructured customer feedback, and explores...
Listen or Die author Sean McDade, PhD explains the differences between solicited and unsolicited; verified and observed customer...
Listen or Die author Sean McDade, PhD shares the definition of Voice of the Customer (VoC), and explains the significant...