Lesson #15 Revisited: You Can’t Do This Alone – Building the Right Internal Team for VoC in the Age of AI
Building a world-class VoC program requires internal alignment—IT, BI, Legal, and Procurement all play a role. Learn how AI is...
Lesson #14 Revisited: Voice of Customer (VoC) Communications in the Age of AI - A 2025 Perspective
AI is revolutionizing VoC communication. While the fundamentals of clear, consistent messaging remain, AI now amplifies and...
Lesson #13 Revisited: Show Me the ROI—How AI is Making the Business Case for VoC Even Stronger
AI is transforming VoC by making CX ROI undeniable. Discover how AI quantifies revenue at risk, prioritizes high-impact CX...
Lesson #12 Revisited: Leadership Buy-In is the Lifeblood of VoC—AI Won’t Change That
AI is revolutionizing VoC programs, but leadership buy-in remains the key to success. Discover why executive commitment—not...
Lesson #11 Revisited: Where You Start with VoC Depends on Where You Are—And How AI Can Help Along the Way
Discover how AI is transforming Voice of the Customer programs at every stage—Building, Growth, and Optimization. Learn how AI...
Lesson #10 Revisited: B2B VoC vs. B2C VoC—AI Enhances Both, But the Human Element Still Matters
Discover how AI is transforming B2B and B2C VoC, making feedback analysis smarter, faster, and more actionable—while keeping human...
Lesson #9 Revisited: VoC Replaced Old-School CSAT Tracks—Now AI Is Taking It Even Further
AI is revolutionizing Voice of Customer programs, but human expertise remains key. Discover how AI enhances feedback analysis,...
Lesson #8 Revisited: The Convergence of VoC and Market Research in the Age of AI
Discover how AI is revolutionizing the convergence of Voice of Customer (VoC) programs and market research. Learn how real-time...
Lesson #7 Revisited: CX Is Not the Same as Customer Service—AI Is Transforming Both
Explore the key differences between Customer Experience and Customer Service and how AI is revolutionizing both. Discover how...