Lesson #21 Revisited: Start Slow, Build Smart – AI and the Human Touch in Relationship Surveys
AI is transforming VoC programs, making relationship surveys smarter and more efficient. Learn how to balance AI-driven insights...
Lesson #20 Revisited: Measuring the Prospect Experience with AI
AI is transforming the prospect experience, enhancing sales interactions while keeping human connection at the core. Learn how...
Lesson #19 Revisited: How AI is Reshaping Omnichannel Feedback Collection
AI is revolutionizing omnichannel feedback collection—making it more dynamic, predictive, and seamless. Learn how AI enhances...
Lesson #18 Revisited: AI and the Future of Touchpoint Mapping
AI is transforming touchpoint mapping—making it faster, smarter, and more adaptive. Discover how AI-powered insights help CX...
Lesson #17 Revisited: The Survey Is Dead. Long Live the Survey! (And AI is Helping)
AI is revolutionizing surveys—not replacing them! Discover how AI-powered tools enhance survey design, logic, and insights while...
Lesson #16 Revisited: Do You Need a Survey Tool or a True VoC Partner?
AI is revolutionizing VoC, but human expertise remains essential. Discover how AI-powered platforms enhance insights—and why a...
Lesson #15 Revisited: You Can’t Do This Alone – Building the Right Internal Team for VoC in the Age of AI
Building a world-class VoC program requires internal alignment—IT, BI, Legal, and Procurement all play a role. Learn how AI is...
Lesson #14 Revisited: Voice of Customer (VoC) Communications in the Age of AI - A 2025 Perspective
AI is revolutionizing VoC communication. While the fundamentals of clear, consistent messaging remain, AI now amplifies and...
Lesson #13 Revisited: Show Me the ROI—How AI is Making the Business Case for VoC Even Stronger
AI is transforming VoC by making CX ROI undeniable. Discover how AI quantifies revenue at risk, prioritizes high-impact CX...