Customer Experience Best Practices: Thoughts on Mobile Design
In this post, we're taking a look at some customer experience best practices and customer experience strategies in mobile design.
3 Reasons Why Customer Experience Management Solutions Are So Powerful
If you feel stuck in analysis paralysis, or your progress has stalled, maybe it's time to look into a customer experience...
How to Improve the Customer Experience: Closing the Loop on Feedback
If you want to know how to improve the customer experience but feel stuck, focus on closing the loop on customer feedback.
3 Thoughts on Improving Online Banking Customer Experience
Here are three thoughts to consider when designing a strategy to improve your online banking customer experience.
Our Top Ten Customer Experience Blogs of 2015
In this annual round-up, we're listing the top ten customer experience blog posts for the PeopleMetrics Customer Experience...
REI and Balancing Sales and Customer Experience Improvement
How outdoor retailer REI's dirty laundry relates to the difficulties of improving customer experience and real customer centricity.
What's the Difference Between NPS and Customer Engagement?
Let's look at the difference between Net Promoter Score and customer engagement metrics, and when to use them to improve customer...
What's the Difference Between Customer Satisfaction & Customer Effort Score?
Let's look at customer satisfaction metrics and customer effort score, and suggestions for using each customer experience metric.
Emotional Intelligence in Customer Experience Leadership
Emotional intelligence can determine if your customer experience strategy gets off the ground and succeeds.