Reflections on lessons learned from the pandemic and inspiration for business leaders and entrepreneurs as we kick off 2021.
In this session, we talk about the customer journey mapping process, and show you how to determine which touchpoints matter the...
In this session, we shared 3 tried-and-true CX strategies from traditional industries like hospitality and retail and apply them...
What can you do NOW to get your employee experience (EX) program ready for 2021? Watch this edition of PeopleMetrics LIVE!, a free...
What can you do NOW to get your Pharma Patient Support Services feedback program ready for 2021? Watch this edition of...
What can you do NOW to get your CX program ready for 2021? Watch this edition of PeopleMetrics LIVE!, a free online session where...
Does recognizing employees actually improve employee experience? Watch this edition of PeopleMetrics LIVE!, a free online session...
What are best practices for improving internal communications to improve employee experience? Watch this edition of PeopleMetrics...
What is the number one way to motivate employees to complete surveys about their experience? Watch this edition of PeopleMetrics...
