Applying basic journey mapping to the pharmaceutical industry to measure, manage and improve pharma customer experience (CX).
Reviewing the main differences between transactional and relationship surveys. Plus, how to use both types of surveys to improve...
In this session, we review 10 key differences pharma market research and pharma customer experience (CX).
In this session, we show you how to use experience management tools like PeopleMetrics to collect feedback from offsite employees,...
In this session, we show you 3 different ways to get the most out of unstructured customer survey comments within the...
Strategies to maximize customer survey response rates and how to deal with low survey response rates as you're building your CX...
In this session, we define patient centricity once and for all, and reveal how to become truly patient-centric while elevating...
In this session, we show you how to use employee experience surveys that consider generational differences to understand what...
Learn about the latest changes to PeopleMetrics and how they affect your team.
