The very best pharmaceutical companies don't just launch products, they launch experiences. Pharma companies invests money in...
It's time to design your first customer survey. These are the 5 questions you need to ask in your customer survey to get high...
How can companies use Pharma CX to facilitate patient enrollment, increase patient retention, and ultimately drive better outcomes...
3 strategies to help you turn your customers into promoters, starting with Net Promoter Score (NPS) - a universal metric that...
In this session, we'll review 10 universal moment of truth touch points in the pharma patient journey, and discuss results our...
5 CX secrets behind the world's best brands. Plus, real-world examples of how these companies take extra care behind-the-scenes to...
Applying basic journey mapping to the pharmaceutical industry to measure, manage and improve pharma customer experience (CX).
Reviewing the main differences between transactional and relationship surveys. Plus, how to use both types of surveys to improve...
In this session, we review 10 key differences pharma market research and pharma customer experience (CX).
