In this session, we talk about closed-loop feedback best practices, share some examples of closed-loop feedback processes and...
In this session, we'll share our approach to measuring customer experience with patient services in pharmaceutical companies, and...
In this session, we'll walk you through The PeopleMetrics EX14 Model - our employee survey questions template for measuring...
Reflections on lessons learned from the pandemic and inspiration for business leaders and entrepreneurs as we kick off 2021.
In this session, we talk about the customer journey mapping process, and show you how to determine which touchpoints matter the...
In this session, we shared 3 tried-and-true CX strategies from traditional industries like hospitality and retail and apply them...
What can you do NOW to get your employee experience (EX) program ready for 2021? Watch this edition of PeopleMetrics LIVE!, a free...
What can you do NOW to get your Pharma Patient Support Services feedback program ready for 2021? Watch this edition of...
What can you do NOW to get your CX program ready for 2021? Watch this edition of PeopleMetrics LIVE!, a free online session where...
