Sean McDade, PhD | Sep 16, 2020 11:47:37 AM

5 Tips, 3 Approaches for Encouraging Peer-To-Peer Recognition

In his book The Rise of the Creative Class, Richard L. Florida highlights the factors that motivate creative workers like software developers and scientists. ...

Reading time: 6 min
Read more ›
Customer-Centric Culture, Employee Experience, COVID-19
Sean McDade, PhD | Jul 27, 2020 1:34:22 PM

Getting Employees to Care: Employee Experience and Culture

Employees. You’re going to have to win their hearts and minds if you’re going to build a customer-centric culture. You might think about starting with an iron ...

Reading time: 6 min
Read more ›
Customer-Centric Culture, Best Practices, Employee Experience
Sean McDade, PhD | May 13, 2020 4:18:39 PM

Best Practices in Communications to Improve Employee Experience

As the world of work continues to change in the face of the COVID-19 pandemic, communication skills are increasingly seen as the crucial glue that holds a ...

Reading time: 6 min
Read more ›
Customer-Centric Culture, Best Practices, Employee Experience
PeopleMetrics | May 12, 2015 7:30:00 AM

14% of Zappos Staff Quits (Which is Just Fine for Employee Engagement)

Customer experience darling Zappos recently reported 210 of its employees have resigned. That’s about 14% of their workforce. The exodus stems from an ...

Reading time: 4 min
Read more ›
Customer Experience, Customer Experience Strategy, Voice of the Employee, Customer-Centric Culture, Customer Experience Management Solutions, Employee Experience
PeopleMetrics | Sep 12, 2012 3:50:00 AM

A Culture of Appreciation and Its Effect on Employee Engagement

In a previous post titled Employee Recognition and the Customer Experience, we looked at how customer experience leaders can use employee recognition to align ...

Reading time: 5 min
Read more ›
Customer Experience, Customer Experience Strategy, Customer-Centric Culture, Employee Experience
PeopleMetrics | Jan 11, 2012 3:59:00 AM

Understanding Employee Engagement and the Employee Experience

Engaging employees can be a daunting task, and with all of the jargon out there, it’s easy to get lost and not know what next steps to take. In this post, we ...

Reading time: 7 min
Read more ›
Customer Experience Strategy, Voice of the Employee, Customer-Centric Culture, Employee Experience
PeopleMetrics | Jul 12, 2011 3:55:00 AM

Eco-Friendly Ways to Boost Employee Engagement

Too often, employee engagement is seen as little more than an added expense—many equate employee engagement with higher spending on benefits. This doesn’t have ...

Reading time: 5 min
Read more ›
Employee Satisfaction Surveys, Voice of the Employee, Customer-Centric Culture, Employee Experience