Sean McDade, PhD | May 13, 2020 4:18:39 PM

Best Practices in Communications to Improve Employee Experience

As the world of work continues to change in the face of the COVID-19 pandemic, communication skills are increasingly seen as the crucial glue that holds a ...

Reading time: 6 min
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Customer-Centric Culture, Best Practices, Employee Experience
PeopleMetrics | May 12, 2015 7:30:00 AM

14% of Zappos Staff Quits (Which is Just Fine for Employee Engagement)

Customer experience darling Zappos recently reported 210 of its employees have resigned. That’s about 14% of their workforce. The exodus stems from an ...

Reading time: 4 min
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Customer Experience, Customer Experience Strategy, Voice of the Employee, Customer-Centric Culture, Customer Experience Management Solutions, Employee Experience
PeopleMetrics | Mar 2, 2015 9:30:00 AM

Getting Employees to Care: Employee Engagement and Culture

Employees. You’re going to have to face them sooner or later if you’re trying to build a customer-centric culture. How do you get your employees focused on ...

Reading time: 7 min
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Employee Satisfaction Surveys, Customer Experience Strategy, Voice of the Employee, Customer-Centric Culture, Customer Experience Improvement, Employee Experience
PeopleMetrics | Sep 12, 2012 3:50:00 AM

A Culture of Appreciation and Its Effect on Employee Engagement

In a previous post titled Employee Recognition and the Customer Experience, we looked at how customer experience leaders can use employee recognition to align ...

Reading time: 5 min
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Customer Experience, Customer Experience Strategy, Customer-Centric Culture, Employee Experience
PeopleMetrics | Feb 8, 2012 3:50:00 AM

Empowering Employees: Three Actions to Improve Employee Engagement

If you are looking for ways to better empower your employees, here are three recommended actions:

Reading time: 3 min
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Customer Engagement, Voice of the Customer, Voice of the Employee, Customer-Centric Culture, Employee Experience
PeopleMetrics | Jan 11, 2012 3:59:00 AM

Understanding Employee Engagement and the Employee Experience

Engaging employees can be a daunting task, and with all of the jargon out there, it’s easy to get lost and not know what next steps to take. In this post, we ...

Reading time: 7 min
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Customer Experience Strategy, Voice of the Employee, Customer-Centric Culture, Employee Experience
PeopleMetrics | Jul 19, 2011 3:48:00 AM

3 Common Causes of Employee Disengagement

Our 2011 Employee Engagement study is currently in the works and we are so excited to share the results. We’re uncovering some unexpected trends, surprising ...

Reading time: 4 min
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Voice of the Employee, Customer-Centric Culture, Employee Experience
PeopleMetrics | Jul 12, 2011 3:55:00 AM

Eco-Friendly Ways to Boost Employee Engagement

Too often, employee engagement is seen as little more than an added expense—many equate employee engagement with higher spending on benefits. This doesn’t have ...

Reading time: 5 min
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Employee Satisfaction Surveys, Voice of the Employee, Customer-Centric Culture, Employee Experience
PeopleMetrics | Oct 19, 2009 4:25:00 AM

5 Tips, 3 Approaches for Encouraging Peer-To-Peer Recognition

In his book The Rise of the Creative Class, Richard L. Florida highlights the factors that motivate creative workers like programmers and scientists. One of ...

Reading time: 4 min
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Customer-Centric Culture, Employee Experience