Client Success Insightgraphic: Recognition
At PeopleMetrics we’re incredibly proud of the success our clients are seeing when using customer feedback to craft exceptional customer experiences. One way we see evidence of this success is through the number of Recognize Alerts coming in through our software. We put together the following insightgraphic to let our clients know that…
How One Company Created a Customer-Centric Culture
This post is the fourth installment in a series covering individuals leading the customer experience transformation within their organizations. “The best way to speak to our culture change is really through the customer comments.” This is Bridget Cox, Operations Analyst at Signature Flight Support. “We see customers saying, ‘Wow! This is the first time I’ve been with Signature in five years and what a turnaround!’…
How a Communications Provider Exceeded Their C-sat Dream
This post is the second installment in a series covering individuals leading the customer experience transformation within their organization. Mike Travers just used the term “mind-bogglingly great” to describe Broadview’s November and December customer satisfaction scores. This description closely matches what Mike’s colleague, Lisa Norcia, says she is hearing around the company, “The word I hear most often is ‘awesome’.” Broadview is celebrating customer satisfaction…