Will the Customer Experience Profession Change the World?
There's evidence that regardless of the industry you work in; if you work in the customer experience profession, you just might be...
Using Strategic Planning to Operationalize Customer Feedback
Zoe Kasper, Director of Client Experience at PeopleMetrics, shares how her group uses strategic planning to embed Voice of the...
Using Voice of the Customer Software to Operationalize Customer Feedback
Behind the scenes with PeopleMetrics Application Engineering team and examining how they help clients deliver better customer...
How Voice of the Customer Software Can Improve Marketing Agility
This “marketing agility” trend within the pharmaceutical industry is bringing companies one step closer to a Voice of the Customer...
Using Social Media to Build Customer Loyalty
The success of companies in the social media space proves that social media feedback management can be a powerful tool for...
Client Success Insightgraphic: Recognition
At PeopleMetrics we're incredibly proud of the success our clients are seeing when using customer feedback to improve customer...
Three Quick Wins for Your Voice of the Customer Program
If you're using Voice of the Customer software, here are three actions you should be taking with your customer feedback management.
2013 Brand Ambassador Award Winners Announced
The Third Annual Brand Ambassador Award Honors Individuals Who Consistently Deliver Exceptional Customer Experiences.
Building Your Cross-Functional Customer Experience Team
This post examines several considerations as you develop your cross-functional customer experience team.