Why the Ritz-Carlton is #1 in Customer Engagement
Ritz-Carlton has good customer engagement. They have high customer retention, effort, advocacy, and passion.
Customer Engagement vs. Customer Satisfaction
Measuring customer satisfaction can help improve customer loyalty. Get tips on customer engagement and customer experience...
Creating Brand Ambassadors through Recognize Alerts
Studies of customer satisfaction won't help unless you actually apply what you learn. Learn how to set up a Brand Ambassadors...
Enterprise Feedback Management Dashboard Tools to Improve Efficiency
PeopleMetrics Enterprise Feedback Management program has built-in tools to help with customer feedback management and improve...
Business Outcomes: Customer Satisfaction & Customer Engagement
Many companies focus on building customer satisfaction, but PeopleMetrics' research shows Customer Engagement is actually more...
Benefits of Assigning Customer Engagement Research Access Levels
To maximize customer satisfaction analysis, your customer experience management system should include different access levels for...
Benefits of Closed-Loop Customer Feedback Programs
Learn how closing the loop between your customer satisfaction surveys results and your company's leadership can boost overall...
5 Fatal Mistakes in Customer Engagement Surveying
Five common errors to avoid when conducting client satisfaction surveys.
Proactive Customer Management: Using Customer Feedback in Real Time
Real-time alerts can help supercharge action and should be a part of your customer experience management software.