CXPA: Online Resources for Customer Experience Professionals
Check out the CXPA, or Customer Experience Professionals Association. This is the insider's place to find information on the...
See You at Forrester’s Customer Experience Forum 2011
Voice of the Customer solutions provider PeopleMetrics will attend the Forrester Customer Experience Forum in New York City from...
Conversational Marketing: How Voice of the Customer Systems Can Help
Voice of the Customer (VOC) solutions can help companies join the conversations their customers are already having online. Learn...
Common Characteristics of Brand Ambassadors
Voice of Customer programs should include employee engagement tools. By finding engaged Brand Ambassadors, you can boost overall...
Taking Action on Customer Feedback
Does your Voice of the Customer program include tools to help you take action on customer feedback? Learn what to look for in...
Average vs. Great: Why the Quality of Customer Service Matters
Enterprise feedback management companies emphasize the importance of providing excellent customer service. But what does that...
3 Common Assumptions that Endanger Your Company
Do you have a customer engagement process or a feedback management system in place? Learn common assumptions and how you can avoid...
How Poor Employee Engagement Creates Disengaged Customers
Measuring customer satisfaction? Good start, but don't forget to think about how employee engagement impacts customer engagement.
Customer Experience Management: How to Increase Customer Trust
Discover customer experience management software to capture customer satisfaction feedback and increase customer recommendations.