Negative Blog Posts: A Gateway to Improve Customer Engagement
After you get over the initial sting, negative blog posts can serve as a good tool for customer feedback and customer retention.
How Word-of-Mouth Attracts More Engaged Customers
Word-of-mouth referrals are a powerful attractant for new customers. Here's how to encourage it through customer engagement.
Costco Case Study: Employee Passion Increases Employee Retention and Customer Engagement
The emotional connection that employees have to companies positively affects customer engagement.
5 Tips for Improving Customer Survey Response Rates
In consumer research, low response rates can throw off an entire research project. Boost customer feedback response rates using...
Enterprise Feedback Management: Can It Help Your Company Grow?
Here's a little piece about enterprise feedback management as they gain popularity.
Customer-Based Employee Recognition: Rewarding Unsung Champions
Consider using customer feedback to inform your recognition of employees and boost employee engagement.
Customer Engagement: Calculating the True Cost of a Lost Customer
Customer satisfaction is influential to the success of your business. Here's what it costs to lose a customer.
Turning Customer Problems Into Customer Satisfaction
Using customer feedback can help you improve customer satisfaction and bring back customers.
Don't Drop The Ball On Customer Surveys
Many companies drop the ball on following up after customer surveys.