If Insight Falls in a Forest of Customer Feedback Data, Does Anybody Hear it?
To combat overload from customer engagement and employee engagement data, we work to simplify reporting to make it actionable.
Improving the Customer Experience in the Insurance Industry
The insurance industry is increasing its focus on improving the customer experience. Let's cover the experiences insurance...
How Customer Feedback Can Help Create Meaningful Differentiation
Here are five ways marketers can use their Voice of the Customer program to create differentiation in the marketplace.
Evaluating the Consistency and Quality of Your Customer Experiences
Customer experience strategy takes thought and constant upkeep. Here are some important areas to consider for your customer...
Voice of the Customer Software: 8 Things to Look For
If you're thinking about Voice of the Customer Software to better understand your customers and improve customer experience, here...
The Driving Factors of Customer Engagement for Apparel Customers
Apparel retailers improve customer satisfaction feedback (and higher sales) by focusing on customer trust and employee engagement.
CXPA: Online Resources for Customer Experience Professionals
Check out the CXPA, or Customer Experience Professionals Association. This is the insider's place to find information on the...
How Poor Employee Engagement Creates Disengaged Customers
Measuring customer satisfaction? Good start, but don't forget to think about how employee engagement impacts customer engagement.
Customer Experience Management: How to Increase Customer Trust
Discover customer experience management software to capture customer satisfaction feedback and increase customer recommendations.