Are you getting the most out of your Patient Support Service program? If you aren’t utilizing all aspects of the program feedback,...
Every industry has what we call “high-impact” customers. These are customers who require a unique, differentiated experience and a...
Customer experience programs today are designed to address ALL your customers. By doing so they miss a CRITICUL segment that you...
We’re excited to announce our CEO's #1 BEST SELLER, "Pharma Customer Experience - 20 Secrets to 10X your CX and Boost Patient...
We’re excited to announce our new book, "Pharma Customer Experience - 20 Secrets to 10X your CX and Boost Patient Outcomes”! This...
The end of 2021 is quickly approaching, but do you have your CX plan in place for 2022? It’s time for CX directors and managers to...
Customer experience feedback & market research are not the same thing, BUT that doesn’t mean there aren’t parallels. These...
Patient support programs provide vital services to the patients they serve by meeting the core needs of financial and physical...
Happy CX Day 2021! This year, Much of the focus in designing CX programs goes into software and survey design. One key element...
