Employees. You’re going to have to win their hearts and minds if you’re going to build a customer-centric culture. You might think about starting with an iron ...
Net Promoter Score (NPS) is everywhere. This KPI is the foundation of most customer experience (CX) measurement programs. In fact, you’d be hard-pressed to ...
This the second recent blog post that focuses on employee disengagement and a poor employee experience. Here, I outline the three most common causes of a poor ...
This article delineates three ways that employee disengagement costs companies money, and offers suggestions on how Voice of the Employee programs can help ...
Workplace stress costs companies millions of dollars every year. It leads to higher turnover and absenteeism, increased worker’s compensation and disability ...
Communication is used by every employee in an organization, regardless of role or rank. Knowing this, many companies provide communication training for ...
As the world of work continues to change in the face of the COVID-19 pandemic, communication skills are increasingly seen as the crucial glue that holds a ...
