Sean McDade, PhD | Jun 30, 2020 1:58:26 PM

10 Sources of Workplace Stress That Impact Employee Experience

Workplace stress costs companies millions of dollars every year. It leads to higher turnover and absenteeism, increased worker’s compensation and disability ...

Reading time: 6 min
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Voice of the Employee, Best Practices, Employee Experience
PeopleMetrics | May 12, 2015 7:30:00 AM

14% of Zappos Staff Quits (Which is Just Fine for Employee Engagement)

Customer experience darling Zappos recently reported 210 of its employees have resigned. That’s about 14% of their workforce. The exodus stems from an ...

Reading time: 4 min
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Customer Experience, Customer Experience Strategy, Voice of the Employee, Customer-Centric Culture, Customer Experience Management Solutions, Employee Experience
PeopleMetrics | Mar 2, 2015 9:30:00 AM

Getting Employees to Care: Employee Engagement and Culture

Employees. You’re going to have to face them sooner or later if you’re trying to build a customer-centric culture. How do you get your employees focused on ...

Reading time: 7 min
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Employee Satisfaction Surveys, Customer Experience Strategy, Voice of the Employee, Customer-Centric Culture, Customer Experience Improvement, Employee Experience
PeopleMetrics | Jul 24, 2012 4:15:00 AM

Five Signs That Your Employee Experience is Toxic

In a podcast earlier this year Freakonomics Radio, hosted by economist and author Stephen J. Dubner, asked listeners for their thoughts on workplace morale. ...

Reading time: 3 min
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Employee Satisfaction Surveys, Voice of the Employee, Employee Experience
PeopleMetrics | Feb 8, 2012 3:50:00 AM

Empowering Employees: Three Actions to Improve Employee Engagement

If you are looking for ways to better empower your employees, here are three recommended actions:

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Customer Engagement, Voice of the Customer, Voice of the Employee, Customer-Centric Culture, Employee Experience
PeopleMetrics | Jan 11, 2012 3:59:00 AM

Understanding Employee Engagement and the Employee Experience

Engaging employees can be a daunting task, and with all of the jargon out there, it’s easy to get lost and not know what next steps to take. In this post, we ...

Reading time: 7 min
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Customer Experience Strategy, Voice of the Employee, Customer-Centric Culture, Employee Experience
PeopleMetrics | Nov 16, 2011 3:48:00 AM

Using the Voice of the Employee to Improve the Employee Experience

Employee engagement surveys have become an HR staple. In spite of their prevalence, a recent survey by TLNT and HRmarketer revealed that many of these surveys ...

Reading time: 5 min
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Employee Satisfaction Surveys, Voice of the Employee, Employee Experience
PeopleMetrics | Nov 1, 2011 2:25:00 AM

Employee Engagement: Helping Employees Find Meaning on the Job

For decades, it was assumed that employees were motivated only by extrinsic factors such as pay, resources, and health plans. While those traditional benefits ...

Reading time: 4 min
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Customer Feedback Management, Voice of the Employee, Customer Experience Management Solutions, Employee Experience
PeopleMetrics | Sep 19, 2011 3:16:00 AM

Integrating Employee Engagement into the Performance Management Process

A shift is underway in the performance management world. Some HR directors, c-suite leaders, and organizational researchers espouse the idea that employee ...

Reading time: 4 min
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Employee Satisfaction Surveys, Voice of the Employee, Employee Experience