Are You Treating Your Patients As Partners?
At this year's eyeforpharma Philadelphia , we kept coming back to one question – are patients being treated as partners? Our...
Pharmaceutical Patients Expect a Better Experience – Know How To Design it Properly
In the coming years, customer experience measurement will become more and more common in the pharmaceutical and life sciences...
5 Things to Look for in a Real-Time Patient Feedback Partner
The patient services that your company offers are specifically tailored to support the unique characteristics of your patient...
5 Key Players on a Patient Experience (PX) Feedback Team
You understand the what and the how of a real-time patient feedback program... but what about the WHO? Without the right players...
The Most Effective Way To Collect Patient Feedback
Patient experience data collection methodology can vary depending on the outcomes you want to drive. Here are a few methodologies...