How Effective Is Your Digital Patient Support Services Offering?
Here are three key insights to be aware of when building or modifying your digital patient services offering.
Starting a Patient Support Program? 3 Things You Need to Know.
What 3 things do pharmaceutical companies need to consider when designing their own patient support services program to make sure...
Measure Patient Experience in Clinical Trials: It’s the right thing to do!
Measuring patient experience in clinical trials is fast becoming best practice. Knowing site performance on controllable...
Pharma CX: The Most Important Part of Product Launch That You Aren’t Planning For
Companies can begin to make Pharma CX a competitive differentiator that goes beyond clinical efficacy, safety, ease of use, and...
Pharma faces growing pains as demand for Patient Support Services increases
Configuring Patient Support Services programs can be complicated, but measuring their overall impact doesn't need to be...
VoC: Not Market Research, But We Play Nicely
Many stakeholders play a role in advancing a Pharma company’s patient-centric mission, but it is often the market research...
What Pharma Can Learn from CX Leaders
Pharma Patient Experience (PX) is relatively new and super exciting - what can PX innovators learn from the CX leaders who blazed...
Are You Treating Your Patients As Partners?
At this year's eyeforpharma Philadelphia , we kept coming back to one question – are patients being treated as partners? Our...
Pharmaceutical Patients Expect a Better Experience – Know How To Design it Properly
In the coming years, customer experience measurement will become more and more common in the pharmaceutical and life sciences...