5 Lessons from 35 Days Straight of Hot Yoga
35 days of daily hot yoga taught me five lessons about compounding effort, feedback, and how insights professionals should...
I Can Sense a Sea Change in CX and Insights
Something is shifting in this industry. Not incrementally. Fundamentally.
When Your CX Vendor Is Fighting for Survival, Who Is Fighting for You?
The two dominant enterprise CX platforms are under serious pressure right now and it is worth understanding what that means for...
Your NPS Program Is Not About the Platform. It Never Was.
After 25 years running enterprise NPS programs, here is what actually drives CX outcomes. It is not the platform.
Living in Two Worlds: Leading an Insights Company Through Quiet Change
It often feels like I’m living in two different worlds at the same time.
Bringing Insights to Life in the Age of AI
AI has entered a pivotal “snap” moment where adoption accelerates, expectations shift, and insight teams must evolve. This article...