Lesson #26 Revisited: The Hidden Cost of Cheap, Generic Surveys—And How AI Could Change That
A poorly designed survey sends the wrong message about your brand. Customers expect a seamless, branded experience—even when...
Lesson #25: Customer Sample Lists Are the Most Challenging Part of Any VoC Program—And AI Could Help (Eventually)
VoC surveys are only as good as the customer sample lists behind them. Learn how AI could streamline data extraction, cleansing,...
Lesson #24 Revisited: Shorter Surveys are Usually Better- But If It's Too Short, It Could Come Back To Bite You
Short surveys improve response rates but may lack the depth needed for actionable insights. AI can enhance follow-ups, but a...
Lesson #23 Revisited: Survey Health is Everything—AI Enhances the Process, But Human Oversight Remains Critical
Ensure your VoC program’s success with AI-driven survey health optimization. Improve response rates, reduce abandonment, and...
Lesson #22 Revisited: Start Small with Transactional VoC—You’ll Thank Me Later
Launching a transactional VoC program? Start with a pilot. Learn how AI-driven insights and human expertise can refine surveys,...
Lesson #21 Revisited: Start Slow, Build Smart – AI and the Human Touch in Relationship Surveys
AI is transforming VoC programs, making relationship surveys smarter and more efficient. Learn how to balance AI-driven insights...
Lesson #20 Revisited: Measuring the Prospect Experience with AI
AI is transforming the prospect experience, enhancing sales interactions while keeping human connection at the core. Learn how...
Lesson #19 Revisited: How AI is Reshaping Omnichannel Feedback Collection
AI is revolutionizing omnichannel feedback collection—making it more dynamic, predictive, and seamless. Learn how AI enhances...
Lesson #18 Revisited: AI and the Future of Touchpoint Mapping
AI is transforming touchpoint mapping—making it faster, smarter, and more adaptive. Discover how AI-powered insights help CX...