5 Strategies for CX Excellence
These 5 CX strategies provide the biggest impact or provide the most insight on driving CX excellence.
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These 5 CX strategies provide the biggest impact or provide the most insight on driving CX excellence.
Why include video in your surveys? Capturing how your customers feel after their experience will yield insights that you could...
Pre-COVID-19, many VoC programs were mature and focused on higher order needs. Now your customers need to feel safe. Period. Full...
COVID-19 has no doubt changed something about your CX. Use this Building Phase checklist to reassess your current VoC program and...
There are so many benefits to collecting and managing recognize alerts. It provides a balance to recover alerts, a cost-effective...
Implement Root Cause Analysis (RCA) on each and every recover alert to reduce the chance of churn across all of your customers,...
Recover alerts are the core of any advanced VoC program. Let’s talk about the two primary strategies companies use to respond to...
VoC alerts allow companies to recover lost customers, recognize star employees and generate new leads. Taking action on alerts is...
Immediately following up & resolving customer issues is reason enough to invest in VoC. That's why many companies do it - and you...