Lesson #7 Revisited: CX Is Not the Same as Customer Service—AI Is Transforming Both
Explore the key differences between Customer Experience and Customer Service and how AI is revolutionizing both. Discover how...
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Explore the key differences between Customer Experience and Customer Service and how AI is revolutionizing both. Discover how...
January 24, 2025
Discover why NPS alone isn’t enough to improve CX. Learn how AI uncovers root causes, recommends actionable fixes, and helps CX...
January 23, 2025
Explore the enduring importance of Net Promoter Score (NPS) in the AI era. See how AI adds depth to NPS insights while human...
January 22, 2025
Explore how large language models (LLMs) are transforming Voice of the Customer (VoC) programs with advanced insights, dynamic...
January 20, 2025
Discover how AI is reshaping VoC platforms to unify feedback and drive insights, while human expertise remains vital for true...
January 16, 2025
Explore how AI is revolutionizing CX measurement with real-time insights, sentiment analysis, and predictive feedback, while...
January 14, 2025
Discover how AI is reshaping customer-centricity in 2025. Learn why listening, acting, and maintaining the human connection remain...
January 13, 2025
Explore how AI transforms the 40 customer listening principles from 'Listen or Die.' Learn which CX fundamentals remain unchanged,...
January 10, 2025
Explore how AI is transforming market research, from a founder who witnessed the internet revolution in 2001. Learn how...
January 07, 2025