Customer Research
The PeopleMetrics Most Engaged Customers Study is the first study of its kind to identify service industry and business-to-business companies that excel at engaging customers – creating customers who are loyal and passionate advocates for the brand. Each year we rank the top brands based on feedback from tens of thousands of consumers and business customers according to Customer Engagement Levels.
2010 Most Engaged Customers Study – Business to Business Report
2010 Most Engaged Customers Study – Business to Consumer Report
2009 Most Engaged Customers Study – Business to Business Report
2009 Most Engaged Customers Study – Business to Consumer Report
2008 Most Engaged Customers Study – Banking Report
2008 Most Engaged Customers Study – Dining Report
2008 Most Engaged Customers Study – Hotel Report
2008 Most Engaged Customers Study – Retail Report
Employee Research
The result of PeopleMetrics’ employee research is a validated Employee Engagement Model, insight into employee trends, and knowledge on the intricate relationship between employees and consistently great customer experiences.
Employee Engagement Matters – What Next?
2011 Employee Engagement Trends Report