Author of Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold
Employee benefits, pay, hours, and responsibilities are a few ingredients that flavor any given employee’s experience at work. Location is also a ...
Employee engagement and employee experience surveys have become an HR staple. In spite of their prevalence, a survey by TLNT and HRmarketer revealed that many ...
In his book The Rise of the Creative Class, Richard L. Florida highlights the factors that motivate creative workers like software developers and scientists. ...
The field of positive psychology examines how people can become happier by focusing on the meaningful, positive aspects of their lives. Researchers who study ...
The employee experience has never been more important and most elusive at the same time. As more work goes remote, it certainly has many benefits, but it ...
Competition drives business. Your employees are already competing for bids and projects with other companies. But what about competition within the company? A ...
Employees. You’re going to have to win their hearts and minds if you’re going to build a customer-centric culture. You might think about starting with an iron ...
Net Promoter Score (NPS) is everywhere. This KPI is the foundation of most customer experience (CX) measurement programs. In fact, you’d be hard-pressed to ...
This the second recent blog post that focuses on employee disengagement and a poor employee experience. Here, I outline the three most common causes of a poor ...
