Customer Experience

14 Quotes to Inspire Customer Experience Leaders

Leading the customer experience change is hard, here are 14 quotes to re-inspire your passion.

PeopleMetrics

PeopleMetrics

Trusted Experience Management Partners

On Leadership

 

“A genuine leader is not a searcher for consensus but a molder of consensus.”

— Martin Luther King, Jr.

 

“The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires.”

— William Arthur Ward

 

“Our chief want is someone who will inspire us to be what we know we could be.”

— Ralph Waldo Emerson

 

“People don't care how much you know until they know how much you care.”

— John C. Maxwell

 

“You measure the size of the accomplishment by the obstacles you had to overcome to reach your goals!”

Booker T. Washington

 

"Seek first to understand, then to be understood."

— Stephen R. Covey

 

On Change

 

"Company cultures are like country cultures. Never try to change one. Try, instead, to work with what you've got."

— Peter Drucker

 

"He that will not apply new remedies must expect new evils; for time is the greatest innovator."

— Francis Bacon

 

"If you want to make enemies, try to change something."

— Woodrow Wilson

 

On Work

 

“If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.”

— Jeff Bezos

 

If a man has any greatness in him, it comes to light, not in one flamboyant hour, but in the ledger of his daily work.”

— Beryl Markham

 

"Plans are only good intentions unless they immediately degenerate into hard work."

— Peter Drucker

 

On Listening

 

“Thank your customer for complaining and mean it. Most will never bother to complain. They'll just walk away.”

— Marilyn Suttle

 

"One of the most sincere forms of respect is actually listening to what another has to say."

— Brian H. McGill

 

~Janessa Lantz

 

 

Chat with one of our experts and get smart about your customer experience.

Latest Articles

The 5 Advantages of Custom Research Panels

The 5 Advantages of Custom Research Panels

Learn the 5 advantages of using Custom Research Panels - the highly curated, custom sample panels consisting of customers and/or prospects....

How to Get Started with Customer Experience Research Now

How to Get Started with Customer Experience Research Now

Customer experience research ensures your CX program stays up-to-date with your customers’ needs. Learn how to start a customer research pr...

The Melior Group Joins PeopleMetrics!

The Melior Group Joins PeopleMetrics!

I am thrilled to announce that PeopleMetrics has acquired The Melior Group. The Melior Group provides market research services, both qualit...