PeopleMetrics Alum | Jul 27, 2016

How to Balance Intuition in Customer Experience Management and Sales

If you’ve been reading our blog, you know by now that customer experience management is an exercise in perspectives. In a way, it’s almost like an elaborate ...

Reading time: 4 min
Read more ›
Sales Pipeline Management, Customer Experience Management Solutions, Sales Management Software, Sales Forecasting Methods
George Jacob | Dec 18, 2015

Our Top Ten Customer Experience Blogs of 2015

Legend has it that in a damp, craggy cave, an ancient hunter-gatherer created the first list-based Web article. In keeping with millennia of human tradition, ...

Reading time: 3 min
Read more ›
Customer Experience, Customer Feedback Management, Voice of the Prospect, Customer Engagement, Customer Retention, Client Satisfaction Surveys, Customer Service Satisfaction, Customer Feedback, Customer Experience Strategy, Voice of the Customer, Sales Pipeline Management, Customer Loyalty, Customer Experience Management Solutions, Sales Management Software, Customer Centricity, Customer Experience Improvement
George Jacob | Dec 7, 2015

Customer Experience Best Practices: How to Retrain Your Customers

If you work in a company that takes its longevity seriously, there’s a high likelihood you’ll find yourself face-to-face with the notion of retraining your ...

Reading time: 5 min
Read more ›
Voice of the Prospect, Customer Retention, Customer Experience Strategy, Customer Loyalty, Sales Management Software, Customer Centricity
George Jacob | Nov 13, 2015

REI and Balancing Sales and Customer Experience Improvement

If you’re not a Reddit reader, you may not have heard of their popular “Ask Me Anything” (AMA) threads. The format is simple: a guest—who usually has a deep ...

Reading time: 4 min
Read more ›
Customer Experience, Voice of the Prospect, Customer Experience Strategy, Voice of the Customer, Sales Pipeline Management, Sales Performance Management, Customer Experience Management Solutions, Sales Management Software, Customer Centricity, Customer Experience Improvement
George Jacob | Aug 27, 2015

How to Simplify B2B Customer Experience Improvement

Selling in the business-to-business (B2B) space is complicated. In fact, if you watch a B2B sales manager for any length of time, there’s a 97.4% chance ...

Reading time: 4 min
Read more ›
Customer Experience, Customer Feedback Management, Voice of the Prospect, Customer Engagement, Customer Feedback, Voice of the Customer, Customer-Centric Culture, Sales Performance Management, Customer Loyalty, Customer Experience Management Solutions, Sales Management Software, Customer Centricity, Customer Experience Improvement
George Jacob | Jul 11, 2015

3 Sales Performance Management Benefits of Getting to "No" Quickly

When you bring new B2B buyers into your customer experience, do you try to show some of them the door? Here are three reasons why you should do just that.

Reading time: 3 min
Read more ›
Voice of the Prospect, Sales Pipeline Management, Sales Performance Management, Sales Management Software
PeopleMetrics Alum | Jun 22, 2015

6 Simple, Powerful Tools for B2B Sales Management

Overwhelmed by the sheer amount of options and tools meant to "help" you sell more effectively? Yeah, me too. If you're anything like me, you're always looking ...

Reading time: 8 min
Read more ›
Voice of the Prospect, Customer-Centric Culture, Sales Pipeline Management, Sales Performance Management, Sales Management Software, Customer Centricity
PeopleMetrics Alum | Feb 11, 2015

Be Mine: Client Feedback, The Secret to Successfully Closing a Sale

"If you want to persuade, you must first connect." This quote from Sonia Simone's excellent post entitled How to Create a Deep Connection with Prospects and ...

Reading time: 6 min
Read more ›
Voice of the Prospect, Sales Pipeline Management, Sales Performance Management, Sales Management Software
George Jacob | Jan 5, 2015

Improve Your Sales Strategy With a Better Prospect Experience

It’s 2015, and that means we’re blazing into the 16th year of this still-new millenium. As you take stock of your last year, and look forward into a new one, ...

Reading time: 2 min
Read more ›
Customer Feedback Management, Voice of the Prospect, Sales Pipeline Management, Sales Performance Management, Sales Management Software