If you’ve been reading our blog, you know by now that customer experience management is an exercise in perspectives. In a way, it’s almost like an elaborate ...
Joseph A. Michelli’s recent book, Driven to Delight, is centered on the customer-centric transformation and ongoing customer experience strategy at ...
Legend has it that in a damp, craggy cave, an ancient hunter-gatherer created the first list-based Web article. In keeping with millennia of human tradition, ...
If you’re not a Reddit reader, you may not have heard of their popular “Ask Me Anything” (AMA) threads. The format is simple: a guest—who usually has a deep ...
When you bring new B2B buyers into your customer experience, do you try to show some of them the door? Here are three reasons why you should do just that.
Overwhelmed by the sheer amount of options and tools meant to "help" you sell more effectively? Yeah, me too. If you're anything like me, you're always looking ...
One of the interesting things about customer opinion is you’ll never hear all of it. Even with the best customer feedback management in place, you’ll only hear ...
In working with CultureMetrics clients, we’ve found the common painpoint for many companies is the "How We Work Together" dimension. It’s not hard to ...
"If you want to persuade, you must first connect." This quote from Sonia Simone's excellent post entitled How to Create a Deep Connection with Prospects and ...
