PeopleMetrics Alum | Jul 27, 2016

How to Balance Intuition in Customer Experience Management and Sales

If you’ve been reading our blog, you know by now that customer experience management is an exercise in perspectives. In a way, it’s almost like an elaborate ...

Reading time: 4 min
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Sales Pipeline Management, Customer Experience Management Solutions, Sales Management Software, Sales Forecasting Methods
PeopleMetrics Alum | Mar 22, 2016

An Inside Look at the Customer Experience Strategy of Mercedes-Benz

Joseph A. Michelli’s recent book, Driven to Delight, is centered on the customer-centric transformation and ongoing customer experience strategy at ...

Reading time: 8 min
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Customer Experience, Customer Service Satisfaction, Customer Experience Strategy, Sales Pipeline Management, Customer Experience Management Solutions, Customer Centricity, Customer Experience Improvement
George Jacob | Dec 18, 2015

Our Top Ten Customer Experience Blogs of 2015

Legend has it that in a damp, craggy cave, an ancient hunter-gatherer created the first list-based Web article. In keeping with millennia of human tradition, ...

Reading time: 3 min
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Customer Experience, Customer Feedback Management, Voice of the Prospect, Customer Engagement, Customer Retention, Client Satisfaction Surveys, Customer Service Satisfaction, Customer Feedback, Customer Experience Strategy, Voice of the Customer, Sales Pipeline Management, Customer Loyalty, Customer Experience Management Solutions, Sales Management Software, Customer Centricity, Customer Experience Improvement
George Jacob | Nov 13, 2015

REI and Balancing Sales and Customer Experience Improvement

If you’re not a Reddit reader, you may not have heard of their popular “Ask Me Anything” (AMA) threads. The format is simple: a guest—who usually has a deep ...

Reading time: 4 min
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Customer Experience, Voice of the Prospect, Customer Experience Strategy, Voice of the Customer, Sales Pipeline Management, Sales Performance Management, Customer Experience Management Solutions, Sales Management Software, Customer Centricity, Customer Experience Improvement
George Jacob | Jul 11, 2015

3 Sales Performance Management Benefits of Getting to "No" Quickly

When you bring new B2B buyers into your customer experience, do you try to show some of them the door? Here are three reasons why you should do just that.

Reading time: 3 min
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Voice of the Prospect, Sales Pipeline Management, Sales Performance Management, Sales Management Software
PeopleMetrics Alum | Jun 22, 2015

6 Simple, Powerful Tools for B2B Sales Management

Overwhelmed by the sheer amount of options and tools meant to "help" you sell more effectively? Yeah, me too. If you're anything like me, you're always looking ...

Reading time: 8 min
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Voice of the Prospect, Customer-Centric Culture, Sales Pipeline Management, Sales Performance Management, Sales Management Software, Customer Centricity
George Jacob | May 15, 2015

What Do Customers Secretly Say About Your Customer Experience?

One of the interesting things about customer opinion is you’ll never hear all of it. Even with the best customer feedback management in place, you’ll only hear ...

Reading time: 6 min
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Customer Experience, Voice of the Prospect, Customer Service Satisfaction, Customer Feedback, Customer Experience Strategy, Customer-Centric Culture, Sales Pipeline Management, Sales Performance Management, Customer Loyalty, Customer Experience Management Solutions, Employee Engagement
George Jacob | Apr 24, 2015

Customer Experience Strategies: The Impact of Working Together

In working with CultureMetrics clients, we’ve found the common painpoint for many companies is the "How We Work Together" dimension. It’s not hard to ...

Reading time: 6 min
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Customer Experience, Customer Feedback Management, Voice of the Prospect, Customer Experience Strategy, Voice of the Customer, Customer-Centric Culture, Sales Pipeline Management, Sales Performance Management, Customer Experience Management Solutions, Customer Centricity
PeopleMetrics Alum | Feb 11, 2015

Be Mine: Client Feedback, The Secret to Successfully Closing a Sale

"If you want to persuade, you must first connect." This quote from Sonia Simone's excellent post entitled How to Create a Deep Connection with Prospects and ...

Reading time: 6 min
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Voice of the Prospect, Sales Pipeline Management, Sales Performance Management, Sales Management Software