Scholars argue that the demand for beer brought forth the first farming techniques and, later, the first refrigeration systems. Over time, brewers found ways ...
We’ve written about social media fails – remember Alton’s Comcast Disaster? The Barclays Kenya Twitter Fiasco? – but today, let’s talk about wins, and what you ...
Social media. Like most people in business, you probably fall in one of these camps: absolute adoration or total apathy. But, one day, a customer service ...
At PeopleMetrics we’re all about gathering customer feedback. But we aren’t just helping companies to listen to their customers – we advise them to close the ...
Last week we wrote about a bank that has exceptional customer service in our post “How to Amaze Banking Customers: A Simple Story”. This week we are going to ...
According to IBM’s Global CEO Study, one of the core issues CEOs around the world are faced with is the challenge of engaging customers as individuals. Harmut ...
Within the customer engagement field, “social media” has become a sort of catchphrase for the latest, shiniest voice of customer program technology. Every day ...
Last December, many experts were calling 2010 the year of social media—and in many ways they were right. Facebook now has 500 million users, and Twitter signed ...
If we tallied a vote for the most popular new social networking tool, I’m betting Twitter would take the prize. It seems that everyone from Elizabeth Taylor to ...
