Beer: Your Recipe for Customer Engagement
A homebrewer's perspective of Philly Homebrew Outlet's unique approach to customer engagement.
What a Supernatural TV Show Can Teach You About Online Customer Experience
Misha Collins from Supernatural is an example of how to use social media to improve customer experience.
Unbelievable Comcast Customer Service Call and What You Can Do About It
What a disastrous Comcast call can teach you about customer service satisfaction and customer-centric culture.
A Celebrity Did What to Comcast? The Power of Customer Feedback
How Comcast and Alton Brown got into a scuffle on Twitter, and customer experience strategy and social media feedback management...
Disappointing Social Media Feedback Management: A Cautionary Twitter Tale
Do you want to learn more about social media feedback management? Here is an example of poor customer experience strategy and how...
Using Social Media to Build Customer Loyalty
The success of companies in the social media space proves that social media feedback management can be a powerful tool for...
What Social Media Means for your Voice of the Customer Strategy
Customer Engagement is something every company hopes to improve. Can social media feedback management tools improve your Voice of...
How the Mode of Interaction Impacts Customer Engagement
Learn what customer experience management software can tell you about mode of interaction.
Is Twitter a Useful Customer Engagement tool?
Analyzing Twitter as a customer engagement tool, and the potential for social media feedback management.