More and more pharmaceutical manufacturers are offering patient services for their medications, and with that, they need to make numerous decisions on how they ...
I have been writing and taking surveys for 30+ years. Over that time, I have taken a lot of very bad ones. And when I first started writing surveys, I wrote ...
Employees. You’re going to have to win their hearts and minds if you’re going to build a customer-centric culture. You might think about starting with an iron ...
No silos here! Every member of the PeopleMetrics team is ready to jump in to help you measure and improve experience.
As a PeopleMetrics client, you’ll have a direct line to your dedicated account manager who knows CX and EX. Plus, you have direct access to other members of our team, including analysts and even software developers.
“The data from our PeopleMetrics platform gives us visibility all the way down to the store level to see in real-time who is performing well & who needs to improve. I would estimate that of our 1300 employees, 1000 benefit from the PeopleMetrics data & use it on a regular basis.”
VP Customer Experience
Regional Cellular Provider
"I can truly say that PeopleMetrics gets us. They helped transform how we engage our B2B customers along every key touch point; & their team, processes & mentality have become an inherent part of our customer centric culture.”
Senior VP of Operations
Premier Hospitality Group
Written by customer & employee experience experts who live & breathe experience management every day.