Comcast Commits to Customer Experience (Well, After the Name-Calling)
Comcast changes a customer name to "A**hole" and sends him a bill. Everyone is "surprised" about the negative customer experience.
Stop Getting in the Way of Customer Experience [Free Assessment]
Sometimes, to improve customer experience, it's less about customer experience strategy and more about getting out of the way.
Mastering Customer-Centric Culture: The 5 Essential Disciplines
Customer-centricity is a priority for customer experience leaders in 2015. Learn the five essential disciplines of mastering...
How Customer Experience Depends on Listening and Responding to Customer Feedback
A great customer experience strategy requires both a company and its customers to leave behind any baggage and enter a circle of...
Customer-Centric Cultures Don’t Just Happen
Effective customer experience management solutions require ongoing improvements and commitment. Here is a five-step process for...
Voice of the Customer Gets a Makeover for 2015
We're updating our Voice of the Customer software platform based on customer feedback.
Meet Your Customer Experience Goals: A Four-Step Guide
Use this four-step guide to define success and create a clear customer experience strategy so you can see business results.
Improve Your Sales Strategy With a Better Prospect Experience
Bring your sales management into the new age by improving your prospect experience. Take a closer look at your sales strategy....
How to Start Collecting Customer Data
Not sure what customer data to collect or how to start? Here are a few things to consider as you evolve your customer experience...