The following is an excerpt from Listen Or Die by Sean McDade, PhD. Listen to any company in almost every industry, and you’ll undoubtedly hear phrases like ...
The master rule to customer-centricity is this: solve your customers’ problems. Every change, every action, every improvement your company makes should have ...
If you have the great fortune to work or live around the bustling Logan Square neighborhood of Philadelphia, then it’s likely that you have been offered an ...
It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater share of our hearts, minds, and wallets. Customers hold ...
From business books to classic literature, much has been written about the necessity of visualizing your destination and defining your target. Take, for ...
Today, content marketing is critical to your company’s success, and utilizing social media is currently one of the best marketing strategies out there. Nearly ...
Great customer experiences don’t just happen. They require deliberate decisions and supporting leadership behaviors. As we mentioned in an earlier section, our ...
Having a remote customer service team for your company brings its own unique benefits and challenges. Your company can provide customer service using the power ...
With insufficient planning and preparation, your customer feedback strategy may stumble, you may lose team members along the way, or find yourselves lost in a ...
