How to Leverage Your ISO 9001 Customer Satisfaction Survey to Build an Enduring Customer Experience Program
To comply with ISO 9001, businesses are required to run an annual customer satisfaction survey. The annual ISO survey is the ideal...
Key Findings from our Accounting & Tax Services Study [Infographic]
Accounting & Tax Services Providers: are you confident that your clients will stay? Our study shows that 40% of clients on the...
Stop Losing Clients After Tax Season
Do you know if your clients were satisfied with their tax season experience? Collect client feedback to help your CPA firm attract...
Private Equity Firms: 9 Reasons to Include Customer & Employee Feedback in the Acquisition Due Diligence Process
By including customer and employee feedback in the acquisition due diligence process, astute investors can gain an intimate...
SaaS Companies: Implement a Product NPS Program in 5 Simple Steps
How B2B SaaS companies can start leveraging regular NPS reporting & end-user feedback in five simple steps to guide development,...
NIST 800-171 is Looming Large for Higher Education Institutions: Thoughts on How to Defuse a Ticking Time Bomb
Higher education institutions can leverage existing data systems & forward-thinking audit services to prepare for NIST 800-171...
6 Best Practices for Managing Volunteer Experience Programs for the Nonprofit Sector
How the principles of Customer Experience Management can be leveraged in the nonprofit sector.
CEMs vs. CRMs (And Why You Need Both)
Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right? Not quite.
My Pleasant Pomegranate Purchasing Experience
I am one of the biggest pomegranate promoters there is, let me tell you about my recent pomegranate purchasing customer experience.