PeopleMetrics | Apr 8, 2021 12:17:25 PM

10 Key Differences Between Pharma Market Research and Pharma CX

"Pharma CX" might sound a lot like market research, and while there are some similarities, there are also key distinctions that can provide a huge advantage to ...

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Customer Experience, Market Research, Pharma, PeopleMetrics LIVE
PeopleMetrics | Mar 11, 2021 1:32:11 PM

How to Achieve Patient-Centricity in the Pharmaceutical Industry

How to Achieve Patient-Centricity in the Pharmaceutical Industry Pharma marketing teams use phrases like "patient-centric," "patient focused," and "patient ...

Reading time: 41 min
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Patient Centricity, Pharma, PeopleMetrics LIVE
PeopleMetrics | Feb 11, 2021 11:35:32 AM

How To Measure The Impact of Pharma Patient Support Services: Avoid These 3 Common Missteps

How To Measure The Impact of Pharma Patient Support Services: Avoid These 3 Common Missteps Customer focus in the pharmaceutical industry is on the rise, and ...

Reading time: 45 min
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Patient Services, Pharma, PeopleMetrics LIVE
PeopleMetrics | Jan 14, 2021 3:46:55 PM

How to Improve Pharma Customer Experience: 3 Strategies From CX Leaders

How to Improve Pharma Customer Experience: 3 Strategies From CX Leaders Pharma CX is relatively new and super exciting. Customer focus in the pharmaceutical ...

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Patient Services, Pharma, PeopleMetrics LIVE
PeopleMetrics | Dec 17, 2020 11:57:02 AM

WATCH NOW: Planning for Pharma Patient Support Services Experience in 2021 | PeopleMetrics LIVE!

Planning for Pharma Patient Support Services Experience in 2021 What can you do NOW to get your Pharma Patient Support Services feedback program ready for ...

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Patient Services, Pharma, PeopleMetrics LIVE
PeopleMetrics | Sep 25, 2020 10:47:49 AM

WEBINAR RECORDING | Patient Support Services Surveys: 7 Mistakes to Avoid

Got a few minutes? This webinar reviews 7 common mistakes that our team has seen in our 5+ years of fielding Patient Support Services surveys for ...

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Patient Experience, Patient Services, Pharma
PeopleMetrics | Jan 28, 2020 3:18:00 PM

WATCH NOW | Best of Patient Support Services: Rheumatoid Arthritis

WEBINAR DATE: Tuesday, February 11th 2020 @ 2:00pm ET

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Patient Experience, Patient Services, Pharma
PeopleMetrics | Sep 26, 2019 12:50:02 PM

Measure Patient Experience in Clinical Trials: It’s the right thing to do!

Why should Pharma companies focus on Patient Experience (PX) in clinical trials? Driving recruitment, improving retention, increasing adherence, reducing ...

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Patient Experience, Pharma, Clinical Trials
PeopleMetrics | Aug 21, 2019 4:20:01 PM

Pharma CX: The Most Important Part of Product Launch That You Aren’t Planning For

Pharma CX is most simply defined as the application of the principles of Customer Experience industry to the pharmaceutical and biotechnology industries. Too ...

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Patient Services, Pharma, Product Launch