PeopleMetrics | Nov 9, 2021 2:00:00 PM

Pharma CX: The Complete Overview for Game-Changing Results

Pharma CX (customer experience) is completely changing how pharma companies onboard patients to new medications, drive long-term adherence, and improve their ...

Reading time: 27 min
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PeopleMetrics | Aug 24, 2021 11:55:18 AM

The Critical 5 Patient Needs when Onboarding to a New Medication

More patients than ever are using support programs from Pharmaceutical companies, and while each program is unique, there are 5 critical patient needs that ...

Reading time: 44 min
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Patient Experience, Pharma, PeopleMetrics LIVE
PeopleMetrics | Aug 24, 2021 11:29:04 AM

2 Methods for MEASURING Customer Experience in Pharma Patient Support Programs

The most effective, award winning pharma patient support programs focus on improving the customer experience to meet ever-evolving patient and provider ...

Reading time: 40 min
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Patient Experience, Pharma, PeopleMetrics LIVE
PeopleMetrics | Jun 30, 2021 2:38:53 PM

3 Digital Patient Engagement Strategies for Pharma

Adoption of digital patient engagement tools, offerings and solutions drives a better patient experience with pharmaceutical patient support services. Digital ...

Reading time: 53 min
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Customer Engagement, Pharma, PeopleMetrics LIVE
PeopleMetrics | Jun 17, 2021 2:06:36 PM

Pharma Patient Support Programs: The 3 Best Ways to Improve Customer Experience (CX)

Best-in-class patient support programs are the price of admission for successful product launches, whether they're in-house or outsourced; with dedicated case ...

Reading time: 3 min
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Patient Services, Pharma, PeopleMetrics LIVE
PeopleMetrics | Jun 2, 2021 4:34:17 PM

Pharma Product Launch: 3 Ways to Plan Your Customer Experience (CX)

The very best pharmaceutical companies don't just launch products, they launch experiences. Pharma companies invests money in things like clinical efficacy, ...

Reading time: 51 min
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Customer Experience, Pharma, PeopleMetrics LIVE
PeopleMetrics | May 20, 2021 4:13:12 PM

How to Improve Clinical Trial Patient Experience

Including the patient’s voice in clinical trials drives key outcomes such as patient recruitment and retention. In this session, we discuss how Pharma ...

Reading time: 3 min
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Pharma, Clinical Trials, PeopleMetrics LIVE
PeopleMetrics | May 6, 2021 2:11:12 PM

10 Moments of Truth for Clinical & Commercial Pharma Customers

To fully embrace Pharma CX, the customer experience needs to be pervasive throughout Pharma organizations, from clinical to commercial. Every moment of truth. ...

Reading time: 48 min
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Customer Experience, Pharma, PeopleMetrics LIVE
PeopleMetrics | Apr 21, 2021 3:43:35 PM

Pharmaceutical Industry Journey Mapping in 3 Steps for Patients & HCPs

The pharma customer journey spans across clinical and commercial; and includes patients, caregivers, HCPs and more. There is an increasing need in the ...

Reading time: 3 min
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Customer Journey, Pharma, PeopleMetrics LIVE