PeopleMetrics | Sep 25, 2020 10:47:49 AM

WEBINAR RECORDING | Patient Support Services Surveys: 7 Mistakes to Avoid

Got a few minutes? This webinar reviews 7 common mistakes that our team has seen in our 5+ years of fielding Patient Support Services surveys for ...

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Patient Experience, Patient Services, Pharma
PeopleMetrics | Jan 28, 2020 3:18:00 PM

WATCH NOW | Best of Patient Support Services: Rheumatoid Arthritis

WEBINAR DATE: Tuesday, February 11th 2020 @ 2:00pm ET

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Patient Experience, Patient Services, Pharma
PeopleMetrics | Sep 26, 2019 12:50:02 PM

Measure Patient Experience in Clinical Trials: It’s the right thing to do!

Why should Pharma companies focus on Patient Experience (PX) in clinical trials? Driving recruitment, improving retention, increasing adherence, reducing ...

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Patient Experience, Pharma, Clinical Trials
PeopleMetrics | Aug 21, 2019 4:20:01 PM

Pharma CX: The Most Important Part of Product Launch That You Aren’t Planning For

Pharma CX is most simply defined as the application of the principles of Customer Experience industry to the pharmaceutical and biotechnology industries. Too ...

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Patient Services, Pharma, Product Launch
PeopleMetrics | Jul 2, 2019 10:38:23 AM

Pharma faces growing pains as demand for Patient Support Services increases

Designing and operationalizing a Patient Support Services program is complicated – there are so many decisions to make on which services to offer, how to ...

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Event Coverage, Patient Services, Pharma
PeopleMetrics | Jun 3, 2019 3:42:28 PM

VoC: Not Market Research, But We Play Nicely

“Marketing without data is like driving with your eyes closed.” In my previous life in pharmaceutical market research, I heard this phrase in keynote speeches ...

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Voice of Customer, Market Research, Pharma Marketing
PeopleMetrics | Apr 24, 2019 10:56:17 AM

Are You Treating Your Patients As Partners?

Last week, many of us at PeopleMetrics attended the 17th Annual eyeforpharma Philadelphia conference at the Pennsylvania Convention Center – right down the ...

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Program Design, Event Coverage, Patient Centricity
PeopleMetrics | Mar 19, 2019 9:20:39 AM

5 Things to Look for in a Real-Time Patient Feedback Partner

Building out a robust patient services program is a huge investment for any pharmaceutical company looking to support their patients throughout their treatment ...

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Real-Time Feedback Partners, Feedback Measurement, Healthcare Expertise
PeopleMetrics | Feb 18, 2019 12:47:44 PM

5 Key Players on a Patient Experience (PX) Feedback Team

So you’ve bought into the value of a real-time patient feedback program. You understand the what and the how: What is a real-time patient feedback program What ...

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Program Adoption, Key Stakeholders, Governance Model