PeopleMetrics | Jun 30, 2021 2:38:53 PM

3 Digital Patient Engagement Strategies for Pharma

Adoption of digital patient engagement tools, offerings and solutions drives a better patient experience with pharmaceutical patient support services. Digital ...

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Customer Engagement, Pharma, PeopleMetrics LIVE
PeopleMetrics | Jun 17, 2021 2:06:36 PM

Pharma Patient Support Programs: The 3 Best Ways to Improve Customer Experience (CX)

Best-in-class patient support programs are the price of admission for successful product launches, whether they're in-house or outsourced; with dedicated case ...

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Patient Services, Pharma, PeopleMetrics LIVE
PeopleMetrics | Jun 2, 2021 4:34:17 PM

Pharma Product Launch: 3 Ways to Plan Your Customer Experience (CX)

The very best pharmaceutical companies don't just launch products, they launch experiences. Pharma companies invests money in things like clinical efficacy, ...

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Customer Experience, Pharma, PeopleMetrics LIVE
PeopleMetrics | May 20, 2021 4:13:12 PM

How to Improve Clinical Trial Patient Experience

Including the patient’s voice in clinical trials drives key outcomes such as patient recruitment and retention. In this session, we discuss how Pharma ...

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Pharma, Clinical Trials, PeopleMetrics LIVE
PeopleMetrics | May 6, 2021 2:11:12 PM

10 Moments of Truth for Clinical & Commercial Pharma Customers

To fully embrace Pharma CX, the customer experience needs to be pervasive throughout Pharma organizations, from clinical to commercial. Every moment of truth. ...

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Customer Experience, Pharma, PeopleMetrics LIVE
PeopleMetrics | Apr 21, 2021 3:43:35 PM

Pharmaceutical Industry Journey Mapping in 3 Steps for Patients & HCPs

The pharma customer journey spans across clinical and commercial; and includes patients, caregivers, HCPs and more. There is an increasing need in the ...

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Customer Journey, Pharma, PeopleMetrics LIVE
PeopleMetrics | Apr 8, 2021 12:17:25 PM

10 Key Differences Between Pharma Market Research and Pharma CX

"Pharma CX" might sound a lot like market research, and while there are some similarities, there are also key distinctions that can provide a huge advantage to ...

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Customer Experience, Market Research, Pharma, PeopleMetrics LIVE
PeopleMetrics | Mar 11, 2021 1:32:11 PM

How to Achieve Patient-Centricity in the Pharmaceutical Industry

How to Achieve Patient-Centricity in the Pharmaceutical Industry Pharma marketing teams use phrases like "patient-centric," "patient focused," and "patient ...

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Patient Centricity, Pharma, PeopleMetrics LIVE
PeopleMetrics | Feb 11, 2021 11:35:32 AM

How To Measure The Impact of Pharma Patient Support Services: Avoid These 3 Common Missteps

How To Measure The Impact of Pharma Patient Support Services: Avoid These 3 Common Missteps Customer focus in the pharmaceutical industry is on the rise, and ...

Reading time: 45 min
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Patient Services, Pharma, PeopleMetrics LIVE